Windows, GPU and app troubleshooting

Fix Acrobat “A running instance has caused an error”

Troubleshoot Acrobat “A running instance has caused an error” by following the official decision path while preserving user data.

A running instance of Acrobat has caused an error

Fix Firefox “already running” or profile-in-use errors

Troubleshoot Firefox “already running” or profile-in-use errors by following the official decision path while preserving user data.

Firefox is already running but is not responding · parent.lock

Identify the source of Chrome “Managed by your organization”

Identify the source of Chrome “Managed by your organization” by following the official decision path while preserving user data.

chrome://policy · chrome://management

Fix OneDrive “Can’t open file” or “Make sure OneDrive is running”

Troubleshoot OneDrive “Can’t open file” or “Make sure OneDrive is running” by following the official decision path while preserving user data.

Fix OneDrive error 0x8007016a

Troubleshoot OneDrive error 0x8007016a by following the official decision path while preserving user data.

0x8007016a

Fix “Cannot start Microsoft Outlook” with resetnavpane

Troubleshoot “Cannot start Microsoft Outlook” with resetnavpane by following the official decision path while preserving user data.

Cannot start Microsoft Outlook · Outlook.exe /resetnavpane

Separate PDF damage from Acrobat installation damage

Separate PDF damage from Acrobat installation damage by following the official decision path while preserving user data.

Use VS Code Extension Bisect to isolate freezes or abnormal behavior

Use VS Code Extension Bisect to isolate freezes or abnormal behavior by following the official decision path while preserving user data.

Resolve and restore VS Code Settings Sync conflicts

Resolve and restore VS Code Settings Sync conflicts by following the official decision path while preserving user data.

Fix GitHub Desktop Authentication failed or Bad credentials

Troubleshoot GitHub Desktop Authentication failed or Bad credentials by following the official decision path while preserving user data.

Bad credentials · empty token · Repository not found

Safely resolve a merge conflict in GitHub Desktop

Safely resolve a merge conflict in GitHub Desktop by following the official decision path while preserving user data.

Fix Zoom when others cannot hear you or you cannot hear them

Troubleshoot Zoom when others cannot hear you or you cannot hear them by following the official decision path while preserving user data.

Fix a missing or frozen camera in a Zoom meeting

Troubleshoot a missing or frozen camera in a Zoom meeting by following the official decision path while preserving user data.

Fix Discord No Route or RTC Connecting voice errors

Troubleshoot Discord No Route or RTC Connecting voice errors by following the official decision path while preserving user data.

No Route · RTC Connecting · ICE Checking

Fix a Discord microphone that is not detected

Troubleshoot a Discord microphone that is not detected by following the official decision path while preserving user data.

Fix a black or blank OBS Game Capture source

Troubleshoot a black or blank OBS Game Capture source by following the official decision path while preserving user data.

Fix OBS streaming dropped frames and disconnects

Troubleshoot OBS streaming dropped frames and disconnects by following the official decision path while preserving user data.

Fix Thunderbird when receiving works but sending mail fails

Repair only the outgoing SMTP path without changing incoming settings or deleting local mail.

SMTP

Recover a missing or inaccessible Thunderbird profile

Repair Thunderbird’s profile location and default selection without deleting mail data.

thunderbird -P

Rebuild Thunderbird’s global search index when results are blank or slow

Recreate only the search database to fix missing or slow results while preserving messages.

global-messages-db.sqlite

Troubleshoot 173 in AMD Software: Adrenalin Edition

Record 173, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

173

Troubleshoot 174 in AMD Software: Adrenalin Edition

Record 174, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

174

Troubleshoot 175 in AMD Software: Adrenalin Edition

Record 175, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

175

Troubleshoot 176 in AMD Software: Adrenalin Edition

Record 176, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

176

Troubleshoot 183 in AMD Software: Adrenalin Edition

Record 183, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

183

Troubleshoot 193 in AMD Software: Adrenalin Edition

Record 193, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

193

Troubleshoot 202 in AMD Software: Adrenalin Edition

Record 202, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

202

Troubleshoot 205 in AMD Software: Adrenalin Edition

Record 205, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

205

Troubleshoot Manual install in Intel Graphics

Record Manual install, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

Manual install

Troubleshoot Clean installation in Intel Graphics

Record Clean installation, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

Clean installation

Troubleshoot OEM warning in Intel Driver & Support Assistant / Intel Graphics

Record OEM warning, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

OEM warning

Troubleshoot DSA install failure in Intel Driver & Support Assistant

Record DSA install failure, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

DSA install failure

Troubleshoot Cloud conflict in Steam Client / Steam Cloud

Record Cloud conflict, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

Cloud conflict

Troubleshoot Unable to sync in Steam Client / Steam Cloud

Record Unable to sync, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

Unable to sync

Troubleshoot Host not found in Steam Remote Play

Record Host not found, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

Host not found

Troubleshoot Black screen in Steam Remote Play

Record Black screen, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

Black screen

Troubleshoot LS-0013 in Epic Games Launcher

Record LS-0013, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

LS-0013

Troubleshoot IS-0005 in Epic Games Launcher

Record IS-0005, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

IS-0005

Troubleshoot SU-PQR1603 in Epic Games Launcher

Record SU-PQR1603, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

SU-PQR1603

Troubleshoot MD-0011-1037 in Epic Games Launcher

Record MD-0011-1037, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.

MD-0011-1037

WSL 2 error 0x80370102 prevents a distribution from starting

WSL 2 error 0x80370102 prevents a distribution from starting. CPU virtualization in UEFI/BIOS, Virtual Machine Platform, or nested virtualization may be disabled. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x80370102

Restore the WSL optional component when error 0x8007019e appears

Restore the WSL optional component when error 0x8007019e appears. The Windows Subsystem for Linux feature may be disabled, or Windows may still need the restart requested after enabling it. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x8007019e

WSL alone cannot resolve names while a VPN is connected

WSL alone cannot resolve names while a VPN is connected. VPN NRPT rules, enterprise firewall policy, or an older NAT DNS proxy configuration may conflict with WSL DNS requests. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

DNS

Hyper-V is missing from Windows Features or cannot be enabled

Hyper-V is missing from Windows Features or cannot be enabled. The PC may run Home edition, lack a SLAT-capable CPU, have firmware virtualization disabled, or have hypervisor launch disabled in boot configuration. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

Hyper-V

WSL 2 or Hyper-V cannot run inside a Hyper-V virtual machine

WSL 2 or Hyper-V cannot run inside a Hyper-V virtual machine. The host may not expose CPU virtualization extensions to the guest, or the setting may be attempted while the VM is running. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x80370102

Windows Sandbox is missing or cannot start

Windows Sandbox is missing or cannot start. The PC may run Home edition, have virtualization disabled, lack memory or disk space, or have Containers-DisposableClientVM disabled. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x80070002

Disable networking and clipboard sharing in Windows Sandbox

Disable networking and clipboard sharing in Windows Sandbox. Windows Sandbox enables networking and clipboard sharing by default, creating unnecessary paths between untrusted code and other resources. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

WSB

An SMB share repeatedly asks for credentials or returns access denied

An SMB share repeatedly asks for credentials or returns access denied. Saved credentials, an existing SMB session, or a mismatched username format may conflict. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x80070035

Shared computers do not appear under Network in File Explorer

Shared computers do not appear under Network in File Explorer. The network profile may be Public, network discovery may be disabled, or Function Discovery services may be stopped. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

SMB

A mapped network drive cannot reconnect after sign-in

A mapped network drive cannot reconnect after sign-in. Drive reconnection may run before Wi-Fi or VPN is ready, saved credentials may be stale, or the share name may have changed. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x80070043

Remote Desktop NLA rejects credentials

Remote Desktop NLA rejects credentials. The destination account may lack permission, saved credentials may be stale, clocks may differ, or the domain/local username format may be wrong. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

NLA

Remote Desktop is not listening on TCP port 3389

Remote Desktop is not listening on TCP port 3389. Remote Desktop may be disabled, TermService stopped, built-in inbound rules disabled, or an upstream network may block traffic. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x204

Windows Hello PIN is unavailable or must be reset

Windows Hello PIN is unavailable or must be reset. TPM state, account authentication, organization policy, or the PIN container may be inconsistent. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x80090016

Storage Spaces reports a warning or degraded state

Storage Spaces reports a warning or degraded state. A disconnected or failed pool drive, insufficient free capacity, or an unfinished repair job may have removed redundancy. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

Degraded

A print job remains stuck on Deleting

A print job remains stuck on Deleting. An application or driver may hold a spool file, preventing Print Spooler from processing the queue. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

Spooler

USB devices repeatedly disconnect after idle or sleep

USB devices repeatedly disconnect after idle or sleep. USB hub power management, selective suspend, cable or power limitations, or a device driver may be involved. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

Code 43

Hibernate is missing from the power menu

Hibernate is missing from the power menu. Hibernation may be disabled, free space may be insufficient for hiberfil.sys, or firmware/drivers may restrict available sleep states. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

powercfg

Adding a Windows optional feature fails because source files are missing

Adding a Windows optional feature fails because source files are missing. The component store may lack the payload and cannot reach Windows Update, WSUS, or the specified repair source. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

0x800f081f

Resolve Windows Installer error 1618: another installation is running

Resolve Windows Installer error 1618: another installation is running. Windows Update, another setup, or a pending-restart msiexec transaction may already be running. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

1618

Windows Installer error 1601: service cannot be accessed

Windows Installer error 1601: service cannot be accessed. Windows Installer may be disabled or damaged, Windows may be in Safe Mode, or installer registration may have a problem. Record the current state before changing it, use only the supported Windows path described below, and verify the same operation again after any required restart.

1601