Troubleshoot MD-0011-1037 in Epic Games Launcher
What to do first
Record MD-0011-1037, verify the affected product and environment, correct the confirmed prerequisite, and retry once under the same conditions.
This is a general troubleshooting guide, not an announcement of a current outage.
Affected products and symptoms
- Product
- Epic Games Launcher
- Versions and conditions
- Windows / macOS
- Error codes and identifiers
- MD-0011-1037
Symptoms
- The operation fails with MD-0011-1037.
- The same failure is reproducible in Epic Games Launcher.
Causes and conditions
The official article identifies a product, compatibility, storage, update, network, file, or configuration condition that must be resolved before retrying.
Before you start
- Exit the game and launcher normally; record the account, title, complete error, and occurrence time.
- Before changing local saves or settings, find the developer-documented save location and copy it to another folder.
Precautions
- Launching through a sync warning or conflict can overwrite newer progress with an older save.
- Do not bulk-delete the game, userdata, or save folders without a backup.
Step-by-step instructions
Determine whether this is a work, school, or VPN-required environment. Record the complete code and time; do not change managed proxies or certificates.
On a personal PC only, disconnect the VPN temporarily and inspect Settings > Network & internet > Proxy. Record every original value.
Fully exit and restart Launcher, then retry without deleting game data. Observe whether manifest download and installation begin.
If only the normal connection works, ask the VPN/proxy owner about filtering or TLS inspection. If all networks fail, submit Launcher logs to Epic.
Check the result
- MD-0011-1037 no longer appears and the operation completes.
- The selected version and settings remain after restart.
- A second test shows no new display, input, save, or synchronization problem.
If the problem continues
- Restore reversible settings from the notes and escalate without deleting user data.
- Prefer the PC maker or administrator procedure for OEM drivers and managed networks.
- Protect account names, tokens, and save contents before sharing logs.
Scope of this guide
Troubleshooting guide — A general diagnostic guide based on official support. It does not claim a current incident or a version-specific fix.
Frequently asked questions
Should I delete the proxy configuration?
No. Temporarily compare only where permitted and preserve original values; administrators own organization settings.
Must I reinstall the game?
No. Isolate the installation network path before deleting existing data.
Official sources and dates
Source publication or resolution date: Not specified. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.